1. Preamble

UCanCoach brings together “amateur” or professional coaches and learners.

2. Objectives of the Quality Charter

This Quality Charter serves the needs of learners by providing coaches with a set of standards to follow. The Quality Charter is essential for listing a coaching session on UCanCoach as it will help ensure that learners receive high quality services.

3. Accurate information

Create a detailed profile and provide accurate information in your coaching session. Include a photo that clearly shows your face. Describe precisely your skills, competences, experience, availabilities and location. Be honest about your strength and give some information on what things you can teach, share and coach. Provide links to your website, social media pages and blogs so learners can get to know you better.

4. Payment process

Set your price taking into account your profile and what topics you are coaching. All payments are managed by UCanCoach through Mangopay, an end-to-end to solution for marketplaces. This secure and reliable payment platform allow the use of credit cards. The booking price includes the coaching session, payment processing fee and UCanCoach platform service charges (technical, marketing, support, team).

Learners receive a reservation code by email within 24h after having made their reservation. The reservation code is given to you during the coaching session. Learners have to show you or print the official email sent by UCanCoach. You will be credited the coaching listing price minus the payment and the service fees 3 to 8 days after having sent us the code using the payment confirmation form.

You cannot ask learners to pay outside of UCanCoach or any additional financial contribution during the coaching session. You cannot take them to places with which you have a particular commercial or financial interest. You cannot, directly or indirectly, provide any product or service other than in connection with the coaching session, make any commercial or promotional use of the coaching session for the purpose of promoting any product or service rendered by you or a third party.

5. Efficient communication

Communication is a key element to build trust, show that you are an attentive and considerate coach, and make (potential) learners feel more comfortable booking a coaching session with you. Respond to pre-sales and clarification questions in a timely and polite manner. Get to know your prospective learner to see if you’re a good fit for one another. If his/her objectives don’t match your experience, skills, competences, and availabilities, just tell them your honest opinion so they won’t book a coaching session with you. Keep in mind that you cannot refuse booking from learners and engage in any form of illegal discrimination (name, age, gender …).

When you have a confirmed reservation, communicate with your learner. Make sure that he/she knows how to reach you and see if there is anything you can do to help him/her feel more comfortable before the coaching session. Confirm final details with your learner and inform him/her immediately if you have to reschedule.

6. Listen and understand

Listening is a powerful way to connect with another person and understand his/her needs. Good listening skills lead to more information sharing, a powerful coaching session and better learner satisfaction.

7. Availabilities

List clearly your availability in your detailed profile page and coaching session description. Respond clearly to pre-sales questions concerning your availability.

When you have a confirmed reservation, contact your learner in a timely manner to schedule the coaching session. Ensure that he/she has all the information necessary to easily access the place where the coaching shall take place.

If you need to postpone a coaching session because of unexpected events, be sure to let your learner know as soon as possible. Communicate with one another and agree on a new date, time and location. In case of lateness, inform your learner without delay indicating the estimated time of arrival.

8. Commitment

We put lots of emphasis on commitment. When someone hires you as a coach, the learner believes that you are the right person to help him/her achieve his/her goals. That’s why it’s important to make sure you are able to meet a learner in fairly reasonable time before posting any coaching sessions. The ideal timeframe would be at most within 1 week.

If the unexpected happens and you can’t meet your learner within 1 week, you should:

•   Let your learner know as soon as possible
•   Be polite and transparent when you tell your learner that you need to reschedule
•   Set a new date as soon as possible for the coaching session

9. Meeting your learner

Both the learner and you agree on the date, time, place or video application to be used, and content of the coaching session. Coaching Sessions take place any day of the week, from Monday to Sunday. When the coaching starts or ends is up to the learner and you. Be punctual, friendly, welcoming and available. Transfer your knowledge, competences, skills, and experience to the learner. Give appropriate advice tailored to the learner’s needs.

Meet preferably your learner face to face. You can also use video chat applications such as Skype and Facetime.

10. Non-disclosure agreement

Although it is not required, as appropriate, learners may share some confidential, personal information during coaching sessions. You undertake to honor and protect the privacy and confidentiality of any communications and personal information shared with you by the learner. You agree that personal information will not be shared at any time with any person or organization without the learner’s prior written permission.

11. Responsibilities

You undertake to respect the terms and obligations set forth in this Quality Charter and in the Terms & Conditions of Use. In case of failure to comply with one of the obligations of this Quality Charter or Terms & Conditions of use, you may be liable to both the learner and UCanCoach. You are directly and solely responsible for any detrimental consequences that may result from the coaching session, including but not limited to any physical, mental or emotional injury suffered by the learner. You are also liable for any damage you cause to the location and the property contained at the location of the coaching session.

12. Personal data

Processing of personal data collected on the site www.ucancoach.com has been declared to the CNIL under the number [2063929v0]. In accordance with the provisions of articles 38 and following of the law n ° 78-17 of January 6th, 1978, relating to data processing, files and freedoms, modified by the law n ° 2004-801 of August 6th, 2004, the learner has a right to access, modify and oppose his/her personal data, by sending an email to contact@ucancoach.com.

13. Applicable laws

Any dispute or litigation with a UCC Club Member related to the interpretation or execution of this Quality Charter and the Terms & Condition of use will be interpreted according to French law and by courts falling under the sole jurisdiction of the Cour d’Appel – Appeals Court in Paris, France, notwithstanding plurality of defendants or the introduction of third parties.